This policy sets the standards for withdrawal and refunds of credit packs sold on Cinema Forest, in accordance with the Act on Consumer Protection in Electronic Commerce of Korea (the "E-Commerce Act").
1. Full Refund of Unused Packs
- If none of the credits in a purchased pack have been used, you may request a full refund within 7 days of purchase (statutory withdrawal under the E-Commerce Act).
- Refunds are issued to the original payment method and may take 3–7 business days depending on the payment processor.
2. Partial Refund of Partially Used Packs
- If part of a pack has been used, you may request a refund for the remaining credits after deducting usage.
- Refund formula:
Refund = Amount paid − (paid credits used × per-credit price of the pack)
Per-credit price = Amount paid ÷ base credits in the pack (excluding bonus credits)
- Example: you bought a 300-credit pack for ₩29,000 and used 100 credits:
- per-credit price = 29,000 ÷ 300 ≈ ₩96.7
- refund = 29,000 − (100 × 96.7) ≈ ₩19,330
- Once the refund is completed, all remaining credits in that pack are forfeited.
3. Bonus Credits
- Bonus credits granted through promotions, events, or pack composition are excluded from refunds.
- In a partial refund, bonus credits are forfeited first and are not counted in the refund calculation.
- Free (monthly-grant) credits are not refundable.
4. Non-Refundable Cases
- Credits consumed by successfully completed image generations: the digital goods have been fully delivered; refunds based on subjective dissatisfaction with the output are not available (please use the regenerate feature).
- Credits expired past their validity period (12 months from purchase).
- Credits fraudulently obtained by accounts restricted for violating the Terms.
5. Credits Lost Due to Causes Attributable to the Company
- If credits were consumed but no valid output was delivered due to service failure or system error attributable to the Company, the credits will be re-granted or equivalently compensated after verification.
- Where the failure and the request are confirmed by server records, no further proof is required.
6. How to Request a Refund and Processing Time
- How: use Contact in the Service, or email the contact address on the Business Information page with:
- your sign-up email, order number (or payment date/time), and the reason for the request.
- Processing: we will respond within 3 business days of receipt, and upon approval will initiate the refund within 3 business days as required by the E-Commerce Act.
- The actual credit date depends on your card company or payment processor.
7. Miscellaneous
- Matters not specified in this policy follow applicable laws, including the E-Commerce Act, and the Terms of Service.
- Changes to this policy will be announced in the Service at least 7 days before taking effect.
Addendum
This policy takes effect on July 6, 2026.